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Refund Policy

Refund Policy for USA eSIM

Overview: Our refund policy ensures customer satisfaction with our USA eSIM products. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refund:

  • Activation Issues: If you experience issues with activation that cannot be resolved by our support team.
  • Service Incompatibility: If our eSIM service is incompatible with your device or network.

Conditions:

  • Requests must be made within 14 days of purchase.
  • Proof of purchase is required.
  • The eSIM must not have been used excessively (e.g., data usage exceeding 50MB).

Process:

  1. Contact our customer support at support@usaesim.store
  2. Provide details of the issue and proof of purchase.
  3. Our team will review and process your request within 7 business days.

Exclusions:

  • Refunds are not available for issues caused by device compatibility or user error.
  • Refunds are not available if the eSIM has been fully utilized or expired.

Contact Us: For any questions or assistance with refunds, please contact us at support@usaesim.store

This policy ensures transparency and fairness for all our customers.