Refund Policy for USA eSIM
Overview: Our refund policy ensures customer satisfaction with our USA eSIM products. If you are not entirely satisfied with your purchase, we're here to help.
Eligibility for Refund:
- Activation Issues: If you experience issues with activation that cannot be resolved by our support team.
- Service Incompatibility: If our eSIM service is incompatible with your device or network.
Conditions:
- Requests must be made within 14 days of purchase.
- Proof of purchase is required.
- The eSIM must not have been used excessively (e.g., data usage exceeding 50MB).
Process:
- Contact our customer support at support@usaesim.store
- Provide details of the issue and proof of purchase.
- Our team will review and process your request within 7 business days.
Exclusions:
- Refunds are not available for issues caused by device compatibility or user error.
- Refunds are not available if the eSIM has been fully utilized or expired.
Contact Us: For any questions or assistance with refunds, please contact us at support@usaesim.store
This policy ensures transparency and fairness for all our customers.